Terms of purchase, Privacy & Cookie policy
Terms of purchase
All orders with items that are in stock are usually dispatched the same day (weekdays) if orders are received by 12.00. We always try to get your package out as quickly as possible. 14 day return policy (the right to return goods 14 days after receipt of delivery).
Normal shipping conditions Sweden
When your package has been sent, you will automatically receive an email that the order has been sent. If you have not received your package within 9 working days, please contact us and we will help. Send your e-mail to info@pegmate.se.
Withdrawal clause
All goods delivered via Pegmate.se/Pegmate.eu own the right to repossess the product until full payment has been received for the goods.
Contact info
The quickest way to get in touch with us is to send an e-mail to: info@pegmate.se.
You can also call us on +46 (0) 70 – 38 38 422. If we are not able to take your call, please send an email with your details and we will call you back as soon as possible. You will always get the fastest response if you contact us by e-mail.
About us
Pegmate.se/Pegmate.eu is owned by ElionHR AB with VAT certificate and organization number (SE) 559328-4432.
Applicability
Pegmate’s purchase conditions are applicable if Swedish or other applicable law does not prescribe conditions that conflict with them. The Consumer Purchase Act and the Distance Contracts Act apply to private consumers, and the Purchase Act applies to companies. The Purchase Act, unlike the Consumer Purchase Act, is dispositive, which means that companies can contract other than what the law prescribes.
Ordering
All orders are placed via pegmate.se or pegmate.eu. It is also possible to send us an e-mail at info@pegmate.se or call us on +46 (0) 70 – 38 38 422.
If the customer is under 18 years of age, the customer’s guardian’s permission must be obtained before the purchase is completed. Orders made in the name of another person without their consent, or in any other way that causes us to suffer financial or other damage, will be reported to the police. For unclaimed packages, the customer is invoiced for Pegmate’s actual expenses for shipping.
If you choose to return your delivery yourself, it must be done as a traceable company package to:
Pegmate
Karlshamnsvägen 31
375 33 Mörrum, Sweden.
E-mail: info@pegmate.se
Prices
All prices stated on our pages includes Swedish VAT (25%) and are based on cash payment unless otherwise agreed. We have no control over price changes on the market, which is why the price that applies at the time of ordering also applies at the time of delivery.
Payment options:
In Pegmate’s webshop, various payment methods are offered through Klarna, such as card or SWISH payment, payment via invoice or bank account, etc.
More information about payment options can be found on Klarna’s website. All payment options may not be available in you country.
Delivery times
We reserve the right for any incorrect stock information, which may result in delivery taking place earlier as well as later than expected. We reserve the right to change the content of an order to an equivalent/better item without affecting the price confirmed by the customer, or to delete non-deliverable items from the order, and then of course with a price deduction for the same. Of course by agreement first with you as a customer!
If you as a customer subsequently wish to order another or the mentioned item, this is to be considered as a new order. If the buyer considers that delivery is delayed in such a way that he no longer wishes delivery of the order, it is the buyer’s responsibility to cancel said order in accordance with these Terms and Conditions before the order is executed. Partial delivery of orders only takes place at the customer’s request and entails additional shipping costs for the customer.
Buyer’s responsibility
It is the buyer’s responsibility to ensure that the address given to us at the time of the order is correct, and that the buyer, after we have executed the order, follows up the delivery with the forwarder, and ensures that the delivery is picked up/received at the pick-up location within a reasonable time from dispatch, usually nine (9) days from dispatch.
Change of order
The customer of course has the right up to the point when the order has been executed to, at no cost to him other than the price difference of the item, change his order, however with reservation for items ordered by the customer which are not kept in stock. In the event of a change to an item on order, the price that is current at the time of the change applies. Note that orders that have already been delivered from our system cannot be changed for obvious reasons.
Cancellation
Cancellation of orders is possible at no cost to the customer until the time the order has been executed. Effectuating is usually made by the invoice and shipping documents are created. Cancellation after the order is executed is not possible. You as a customer are in all cases obliged to receive the shipment if we have executed your order. Cancellation of non-stock items that were purchased especially for the customer is not possible after we have ordered the same item from our supplier or programmed this item ourselves. A cancellation is not valid until confirmation of this has been received from us.
Right of withdrawal
As a private person, according to the Act of Distance Contracts, you have the right to cancel a purchase within 14 calendar days, but at least 7 working days, from receipt. To request the right of withdrawal according to the Act of Distance Contracts, you contact us and we can see if you meet the conditions required to apply the right of withdrawal, and in such cases provide the information we need. The item must be in unused condition and in undamaged original packaging. Returning goods which are returned with reference to the Act of Distance Contracts takes place at the customer’s expense, as the Act of Distance Contracts does not give the customer the right to request reimbursement of costs for transport or other services performed. Item must be returned well packaged according to our recommendations – In the event that the item breaks when it is returned to Pegmate, the buyer is responsible.
If goods ordered cannot be used in the way intended, for example incompatibility, or in cases where the right of withdrawal is to be considered forfeited, repurchases are nevertheless approved in certain cases. In such cases, the buyer is responsible for all costs incurred, usually shipping. In such cases, 20% of the merchandise value is withheld to cover costs for handling the return.
Complaints
According to the Consumer Purchase Act, private individuals have a three (3) year right of complaint regardless of the warranty period that applies to a product. Complaints must be made within a reasonable time from when the fault was discovered. In the event of a complaint after the end of the warranty period, it is the buyer who must demonstrate that the fault complained of already existed at the time of delivery.
Returns
We reserve the right to replace the defective item with an equivalent item if an identical item is not available at the time of processing the returned item.
Support
Feel free to email us at info@pegmate.se if you have any questions. For support or another form of user support of a general nature or in the event of a product fault that cannot be attributed to a warranty or complaint, we primarily refer to the respective manufacturer or service point.
Information
We reserve the right for printing errors, errors in information, and errors in specification, on all articles and services in our assortment. All picture information on our pages should be seen as illustrations, and we also cannot guarantee that the picture reproduces the exact appearance and condition of the item.
Dispute
In the event of a dispute where the buyer is a private person, it is our policy to always follow the Allmänna Rekamationsnämnden’s (ARN) recommendations. Disputes between two or more companies are usually settled in court.
Data loss
We cannot be held responsible for the loss of stored information such as order confirmations and purchase receipts. We therefore urge buyers to always take the necessary backup of all data before installing new hardware, software or other equipment, and always ensure that vital information on hard drives or other storage media which is sent to us for any kind of action is saved on a suitable medium.
Force Majeure
In the event of war, natural disaster, industrial action in the labor market, authority’s decision, non-delivery from subcontractors, costly circumstances, as well as a comparable event beyond our control which could not reasonably have been foreseen, and affects entered into agreements and commitments on our part, which means that we do not can keep said agreement/promise, shall form the basis for us being released from our obligations to fulfill said agreement.
Privacy Policy & Cookies
1. General
This privacy and personal data policy (“Privacy Policy”) describes how Pegmate.se and Pegmate.eu with registration number: 559328-4432, Karlshamnsvägen 31, 375 33 Mörrum with e-mail address info@pegmate.se collect, use, disclose and stores your personal data. This policy applies from 2022-12-20.
1.1 The privacy policy applies to the processing of personal data when Pegmate.se provides products in connection with purchases, service matters and other contact between you and Pegmate.se, such as visits to our website. The privacy policy also applies to the processing of personal data that is done within the framework of holding an account on Pegmate.se’s website (“Account Holder”) and when sending newsletters, customer reviews and other marketing via e-mail and post.
1.2 You must always be able to feel safe when you provide us with your personal data. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation (general data protection regulation GDPR).
2. Personal data controller
Pegmate is the personal data controller for our processing of your personal data and is responsible for such processing taking place in accordance with applicable legislation.
When do we process your personal data?
2.1 In order for you to visit our website, purchase our goods or contact us for information, we must collect and process personal data about you.
2.2 Pegmate collects and processes personal data about you when you make a purchase on the Pegmate website, use our support, visit our website or an event that we organize, or when you otherwise have contact with Pegmate.se. The information collected from you at the time of purchase is required for you to be able to enter into a purchase agreement with Pegmate and for us to be able to deliver your goods.
2.3 If you are an Account Holder, Pegmate collects personal data about you that you provide when you register an account on our website. We also collect information about your purchase history while you are an Account Holder. Pegmate also processes data that you give us access to from time to time through your account on our website. As an Account Holder, you can update your information at any time by going to “My pages”.
2.4 We also collect and update your address information:
What personal data do we process?
2.5 For you who are a customer of Pegmate
The personal data that Pegmate collects and processes about you as a customer who makes purchases and uses our support services are:
Name
Address
Phone number
E-mail
Customer number
Social security number
Order/invoice number
Purchased items (order lines)
Payment information
IP address and information about your use of our website
2.6 For you who are the Account Holder
The personal data Pegmate collects and processes about you as an Account Holder are:
Name
Address
Phone number
E-mail
Social security number
Order/invoice number
Payment information
Account information for login
IP address and information about your use of the Baristashopen website
Information about your purchases (order history)
2.7 For you who are a customer of Pegmate
Pegmate processes your personal data for various purposes. We mainly process your personal data for the purpose of:
Fulfill our obligations to you as a customer, such as the execution of purchases and invoicing.
Facilitate general customer care and customer service, such as answering questions and correcting incorrect information.
Provide you with relevant information.
Assess which payment methods we can offer you, for example through credit assessments.
Improve our customer offering, for example development of services, products and functions.
Prevent fraud and perform risk management.
Comply with applicable legislation, such as accounting laws.
Enable communication via mail and e-mail.
Enable personalized offers, marketing and event invitations via post and email.
The data can also form the basis for market and customer analyses, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.
3. For you who are account holders
In addition to the list above, Pegmate processes personal data about Account Holders also for the purpose of:
Administer account holdings, e.g. give you the opportunity to set a new password.
Give you the opportunity to see your purchase history.
Give you the option to have pre-filled information.
Give you the option to manage multiple addresses.
The legal basis for our processing of your personal data.
Pegmate bases the processing of your personal data on four different legal grounds, in accordance with the GDPR. These basics are described in this section.
4 Agreement
Among other things, we process your personal data in order to fulfill the agreement we enter into with you as a customer when you place your order. In order for payment and delivery of the goods you buy on our website to work, we need to process information about you.
4.1 Consent
Among other things, we process your personal data in order to be able to fulfill our commitments to you as an Account Holder, such as simplified administration and order history. This is done on the basis of consent, i.e. that by creating an account on our website and entering information about yourself, you agree that the information is there and is used for e.g. purchases as pre-filled name and address information.
4.2 Balancing of interests
Part of the processing of personal data that we carry out is based on a so-called balancing of interests. This applies, for example, to the processing we carry out in order to send you newsletters, customer reviews and other offers about our goods and services. Baristashopen does not process sensitive personal data based on a balancing of interests.
4.3 Legal obligation
In some cases, Pegmate may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we carry out in order to fulfill the requirements of the Accounting Act.
How long do we store data about you?
5 Your personal data is saved as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy.
5.1 Pegmate saves information about the Account Holder as long as the Account Holder has an account with Pegmate.
6. To whom do we disclose personal data?
Pegmate may disclose your data to third parties, such as to our providers of payment and shipping services.
6.1 Third parties to whom Pegmate releases information or otherwise provides information about a customer or Account Holder may only use the information for the purpose of delivering services in connection with Pegmate’s agreement with you as a customer. This includes providers of payment and shipping services. If you apply for a credit with your purchase, your data may also be disclosed to credit reporting companies.
6.2 Personal data may also be disclosed by Pegmate if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard Pegmate’s legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.
We never sell your personal data to third parties
7 The protection of your personal data
You should always be able to feel safe when you provide us with your personal data. Pegmate has therefore taken the necessary security measures to protect your personal data against improper access, alteration and deletion.
8 Your rights
8.1 Pegmate is responsible for your personal data being processed in accordance with current legislation.
8.2 Pegmate will, at your request or on its own initiative, correct, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading.
8.3 You have the right to request access to your personal data.
This means that you have the right to request a register extract of the processing we carry out regarding your personal data. You also have the right to receive information in the register extract about where the data has been taken from if it has not been collected from you, as well as the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights specified in this point in the register extract.
Correction of your personal data.
At your request, we will correct any incorrect or incomplete data we process about you as quickly as possible.
Deletion of your personal data.
This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the legislation.
Limitation of treatment.
This means that your personal data is marked so that it may only be processed for certain limited purposes. You can, among other things, request restriction when you believe that your data is incorrect and you have requested correction. While the correctness of the data is being investigated, their processing will be limited.
8.4 Pegmate will notify each recipient to whom the personal data has been disclosed as above of any corrections or deletion of data as well as limitation of data processing.
8.5 You have the right to data portability. This means a right to, under certain conditions, obtain and transfer your personal data in a structured, generally used and machine-readable format to another personal data controller. A prerequisite for data portability is that the transfer is technically possible and can take place automatically.
8.6 You have the right to object to personal data processing that is carried out based on a balance of interests.
8.7 If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to info@pegmate.se. Once we have received your objection, we will stop processing the personal data for such marketing purposes.
8.8 Anyone who believes that a company handles personal data in an incorrect manner can submit a complaint to the Swedish Privacy Protection Authority.
9. Cookies
In order for our webshop to be used in the way we intend and for us to be able to evaluate and improve our services, we use cookies and analysis tools. A cookie is a data file with text that is saved in the browser and each cookie has a specific task. Some cookies are used to collect statistics on the number of visitors to the website and others to retrieve information about the operating system and/or which browser is used. This information enables us to optimize and develop our website.
10. Contact information
Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you would like to request a register extract. You will find our contact information below.
Pegmate
Karlshamnsvägen 31
375 33 Mörrum, Sweden
info@pegmate.se
